Trading Standards Approval for Morgans Electrical

Central Bedfordshire Trading Standards department runs an approval scheme whereby companies trading within Central Bedfordshire can apply to be on their approved traders register.  The register can be found online at http://www.centralbedfordshire.gov.uk/local-business/trading-standards/approved-traders/default.aspx.

This register allows you as a consumer to see which businesses are members of the scheme before purchasing goods or services. The scheme is voluntary but Morgans Electrical decided to join the scheme as we wanted to demonstrate our commitment to customer care and fair-trading. Unlike some of the registers available on the Internet to find tradesmen, the Trading Standards team carries out a series of robust checks before approving a business.

This includes the following checks:

• The business complies with the law.

• Contract terms are fair, in plain English and clearly legible.

• Pricing is clear, and information about payment methods is provided.

• No repair or servicing work is carried out without the customer’s permission.

• Parts replaced during repair or servicing are made available for inspection.

• Itemised invoices are provided.

• The business operates an effective customer complaints procedure.

Before granting our approval, we had a visit from a Trading Standards Officer to audit our customer service processes, procedures and documentation and they also asked to see a list of recent customers from which they randomly selected six to contact and ask for feedback on our service. In addition, they also carried out criminal record/County Court judgment checks.

I’m pleased to say we passed all the checks so Morgans Electrical Ltd is now approved by Central Bedfordshire Trading Standards and we have already had our first enquiry through from a customer who found us on their website. Click here to see our certificate.