Guarantee

Our guarantee

Delivering an outstanding service is one of our core business values. Much of our work comes from word of mouth recommendations and protecting our reputation depends on us delivering against our promise.

Guarantees on electrical work

  • We provide a 6-year workmanship warranty on all our work
  • All materials and products are covered by full manufacturers’ warranties but we provide a minimum 12 month guarantee on materials and products*
  • We will take up any complaint relating to materials or products with the manufacturer on your behalf
  • Any defect arising from faulty installation or repair work, within the warranty/guarantee periods, will be treated as a priority and will be put right at no extra cost to you.

*Excludes consumable items such as light bulbs and lighting transformers

For your peace of mind, we are able to offer additional guarantees through our membership of the Electrical Contractors Association (ECA):

 

 

 

As a member of the ECA, our work is covered by the following:

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Our work is inspected annually by ELECSA to maintain our Part P Approved Contractor status and the ELECSA Platinum Promise means all of our work is guaranteed by ELECSA for 6 years.

 

 

 

 

 

 

We can also be found on the Trading Standards Approved register for Central Bedfordshire and the register for TrustMark approved companies.

 

Guarantees for Solar PV Systems

 

 

 

 

The MCS Approved Installer standard gives you the assurance that we have been through a robust assessment of our business processes and customer interactions as well as our competence as an installer.  You may download our “Certificate of Approval” here.  The Renewable Energy Consumer Code (RECC) gives you the additional security of knowing that we comply with a code of practice specifically designed to protect you in your purchase of a Solar PV system. If you would like to see the full scope you may download the RECC Consumer Code as a PDF document. Click here for a copy of our RECC Membership Certificate.

We offer a 10-year insurance backed workmanship warranty on the Solar PV systems we install.  Solar Panels come with a minimum 10-year product warranty and 25-year performance guarantee. Inverters carry a manufacturer’s warranty of 5-10 years depending upon the manufacturer.